Return and Refund Policy

🕐 Order Processing

At Adore Leather, we carefully handle every order. Orders are usually processed and dispatched within approximately 7 to 12 business days after confirmation. By placing an order with us, you confirm that you have read and accepted the terms outlined below.

🚚 Shipping & Delivery Expectations

Estimated Delivery Times: Delivery timeframes displayed on our website or during checkout are estimates and are provided before you complete your purchase. Please note:

• Delays Beyond Our Control: Delivery may occasionally be delayed due to international shipping, customs clearance, courier issues, or global events. These situations are outside our control.
• Shipping Delays Are Not Refundable: As delivery times are estimates, we cannot provide refunds, returns, or cancellations solely because of shipping delays once your order has been dispatched.

❌ Cancellations

We understand that circumstances can change. Our cancellation terms are as follows:

• Within 24 Hours: You may request to cancel your order within 24 hours of placing it by contacting us immediately.
• After 24 Hours: Once the 24-hour period has passed, your order may already be in production or processing and cannot be cancelled.
• Production Fee: If a cancellation is accepted after production has started, a 30% production/restocking fee will be deducted from the refund.
• After Delivery: Delivered orders cannot be cancelled.

📦 Returns

We want you to be satisfied with your purchase. If there is an issue, you may request a return within 14 days of receiving your order.

To Be Eligible for a Return, the Item Must Be:

• Unused and in the same condition in which it was received.
• In its original packaging with all tags attached.
• In resellable condition.

Please Note:

• Return Shipping: Customers are responsible for return shipping costs.
• Items Not Eligible for Return: Final sale items and customized or personalized products cannot be returned.

💰 Refunds

Inspection Required: Refunds are not issued automatically. Once your returned item is received, our team will inspect it and notify you by email whether your refund has been approved or declined based on the condition of the product.

Refund Processing: Approved refunds will be processed to the original payment method within 10 business days. Your bank or card provider may require additional time for the refund to appear.

Delayed Refunds: If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.

🔄 Exchanges

The quickest way to receive a different size or style is to return the original item first. Once the return is approved, you can place a new order for the product you prefer.

📏 Customer Responsibilities

• Sizing: Customers are responsible for reviewing our size charts and providing accurate measurements. We cannot offer returns or refunds for sizing errors made by the customer.
• Shipping Address: Customers must provide a complete and accurate delivery address. Adore Leather is not responsible for delivery problems caused by incorrect or incomplete address information.
• Customs & Import Fees: Customs duties and taxes are determined by the destination country and are outside our control. We cannot refund orders due to unpaid customs charges or related delays.

🚫 Non-Refundable Items (Final Sale)

The following items cannot be returned, refunded, or exchanged:

• Items purchased during a sale.
• Custom or personalized products.
• Limited or special edition collections.

📩 Contact Us

If you have any questions regarding your order, please contact us.

Email: info@adoreleather.com

Business Name: Adore Leather

Business Address: 60 Melbourne Rd, E10 7HF

Phone: +44 7478036855