Frequently Asked Questions
1. When will my order be processed?
We usually process orders within 7–12 business days. Once your order has been prepared and shipped, you’ll receive a confirmation email with your tracking information.
2. Can I personalize my jacket or order?
Absolutely. We offer customization options, including custom logos, branding, and specific measurements. Our team will confirm all customization details with you before production begins.
For team, club, business, or branded orders, please contact us about our wholesale options.
Please note: Custom and personalized orders cannot normally be returned or exchanged unless there is a manufacturing defect.
3. What if I need a custom size?
You can choose from our standard size options or provide your measurements for a more personalized fit. We recommend checking our size guide before placing your order.
If you’re unsure which size to choose, our support team will be happy to help.
4. How long will delivery take after my order ships?
Estimated delivery times after dispatch are:
- UK & Europe: 5–7 business days
- USA & International: 6–8 business days
Delivery times may vary due to customs clearance, local courier delays, weather, or other circumstances beyond our control.
5. Do you offer worldwide shipping?
Yes. We offer worldwide shipping to customers across many international destinations.
Most international orders arrive within an estimated 5–8 business days after dispatch, depending on the destination and customs processing.
6. How can I track my order?
Once your order has been shipped, we’ll send you a shipping confirmation email with your tracking number.
You can use the tracking number on the courier’s website to check your package status and delivery progress.
7. Do you provide discounts for bulk orders?
Yes. We offer special pricing for bulk orders placed by teams, clubs, businesses, brands, and event organizers.
Contact us with your required products and quantities, and our team will provide more information about available bulk or wholesale options.
8. What is your return and exchange policy?
Eligible items can generally be returned within 14 days of delivery.
To qualify, the item must be:
- Unused and unworn
- In its original packaging
- In resalable condition
- Free from damage, stains, or alterations
After receiving and inspecting the returned item, eligible refunds or exchanges are generally processed within 5–10 business days.
Custom or personalized products are not normally eligible for return unless there is a manufacturing defect.
9. Can I cancel or modify my order?
Yes, but please contact us within 24 hours of placing your order.
After 24 hours, your order may already be processing or in production, especially if it is customized. At that point, changes or cancellations may not be possible.
10. How can I contact your support team?
Our support team can assist with products, sizing, customization, orders, shipping, and returns.
Live Chat: Available on our website during business hours
Phone: +44 7478036855
Email: info@adoreleather.com
We typically respond within 12–24 business hours.
